Will the part fit my car?
Unfortunately, we cannot guarantee that the part will fit your car. Generally, if your part number matches the part number found on our website, the part should fit your car.
I am a legal entity with a valid EU VAT number. Can I purchase using the 0% VAT scheme?
Yes, please contact our team before placing an order. We will verify your VAT number validity, deduct VAT from the item price, and send you an invoice with 0% VAT after the purchase.
I want to order a part from a non-EU country. Will I need to pay customs duty when importing goods?
Yes, importing goods to third countries is subject to customs duty, excise, and other taxes. Customs duty is not included in the order price as it varies by country and cannot be predicted in advance.
I chose bank transfer as payment method and don't know where to transfer the money.
Check your mailbox (including spam folder). Upon receiving your order, our system automatically generates and sends an order confirmation email to your provided email address, which includes our bank details with payment instructions.
I need an invoice for my order.
Our system automatically generates and sends a VAT invoice to your provided email address for each order. If you haven't received the email, please check your spam folder. If you can't find it, you can contact us by email, and we'll send you a copy of the invoice.
I placed an order and didn't receive a confirmation email.
Our system automatically generates a confirmation email for each order and sends it to your provided email address. Please check the spam folder in your mailbox, as our email might have been incorrectly identified and placed there.
I want to order more than one part. Can I pay less for shipping?
Our system automatically applies a discount for combined shipping. You can add multiple items to your cart, and a shipping discount will be automatically applied.
I bought a part choosing "economy" shipping, and after five working days, I haven't received my order. What should I do?
We want to inform you that "economy" delivery times on our website are for information purposes and may vary depending on your location, part dimensions, weight, and/or customs procedures. If shipping takes longer than 30 days, please contact us. We will initiate a shipment search with the courier. If the shipment is lost, we will refund your money and file a lost shipment case with the courier. For urgent shipments, we always encourage using our "Express" shipping service, where delivery times are guaranteed by DHL courier.
What will I receive when I order a part?
When ordering a part, you will receive what you see in the photos. Since we deal in used car parts, the configuration and appearance of parts may differ from what belongs to a new part code. Therefore, please carefully check the listing photos before purchasing the part to ensure it meets your expectations.
I found a part and need more photos.
Car parts sold on our website are described, photographed, and transferred to our warehouses for storage. Some warehouses are remote and inaccessible to our management. Therefore, we have limited ability to provide more photos of car parts published on our website.